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Customer Success Manager (Pontianak) - iSeller, Pontianak, West Kalimantan, Indonesia

Job Descriptions

  • Deliver Value: Be able to deliver on, and communicate the value associated with their investment in the iSeller platform.
  • Establish Relationships: Establish and nurture senior-level relationships built on trust, develop client champions, and identify key stakeholders.
  • Strategic Partner: Become the client’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with iSeller.
  • Guarantee Retention: Work cross-functionally with internal teams (sales, product developer, training, and support) to create an unified account team that supports the customer through contract renewal and surfaces new growth opportunities. Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets.
  • Drive regular cadence (Call/Report/Visit/Quarterly Business Review) with customers to report on KPIs, share results & actionable items with cross-functional stakeholders.
  • (Over)achieve your delivery targets.

Requirements

  • A degree from a top-tier university; or
  • 2+ year relevant job experience with a proven track record of excellence in your field
  • Fluent written and spoken English
  • Strong interpersonal skills
  • Self-starter, ability to work with limited supervision, multi tasking
  • You are a natural problem solver
  • An ability and desire to learn new skills quickly
  • An ability to use data to help guide decision making
  • High degree of competence with spreadsheets
  • Strong analytical, assessment and problem-solving skills

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